FAQ & POLICIES

Payments
​Payment is due in full before work begins on customized orders. Invoices will be sent via PayPal once work to be done is agreed upon. Please pay invoice promptly.

Custom and Personalized Orders
I love others’ ideas. I will work with you to create your custom masterpiece. I will send you progress pictures along the way. Please let me know prior to continuing work being done should you not like something or would like something changed.

Returns and Exchanges
Due to the customization and personalization of orders, returns are only accepted for items damaged by shipping. Damaged items will only be accepted for exchange if due to shipping damage beyond my control.

Wreath Workshop Cancellations/Refunds
We understand that life can be unpredictable, and we aim to be as flexible as possible. However, due to the time and resources required for preparing materials, we kindly ask that you take note of the following cancellation policy:

• Cancellations with less than 72 hours notice: Option to attend another workshop with the same wreath at a different location, if available. OR, if such option is not available, a mini-virtual lesson at a later date via Zoom at the instructor's availability.
• Cancellations within 48 hours or no-shows: Unfortunately, we are unable to offer refunds or rescheduling for cancellations made within 48 hours of the workshop or for no-shows. The full workshop fee will be forfeited.
• Emergency Situations: If you are unable to attend due to an emergency, please contact us as soon as possible. We will do our best to accommodate your situation, though this is at our discretion.
  
  

Thank you for your understanding and cooperation. 

Rush Orders
​I wear many hats (mama, wife, volunteer, etc.). Typical custom orders may take up to 10 business days to complete, however, I am willing to take RUSH orders. Please be sure to message me if you have a specific deadline for your project!

Shipping and Local Pickup
​Shipping prices are always the responsibility of the buyer (unless otherwise stated) and will be included on your invoice. Local pickup is always free. Local delivery may be an option, contingent on location.

Taxes
​Virginia state sales tax is 6% and will be included on your invoice.

Other
​* I reserve the right to decline an order for any reason.

* I am willing to make political designs but I will not advertise them.

​* I reserve the right to advertise using the items I make and sell. If you do not wish for your item to be publicly posted, you will need to specifically make that request in writing (email, text, letter, etc.). I promise not to post projects that include personal identifying information (i.e., addresses, phone numbers, etc.). Names and DOBS are excluded from this unless I am told otherwise.